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Understand the Rules Before You Open Your Account

This page sets out the legal basis on which tony99 operates for accounts in Malaysia — covering your rights, our obligations, and the conditions that apply when you use any part of the platform.

Terms of UseAccount EligibilityData HandlingCookie PolicyContact Rights
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tony99 Understand the Rules Before You Open Your Account
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We apply consistent data-handling practices across every account, regardless of which payment method you use. Here is exactly how the key policy areas work in practice for accounts registered in Malaysia.

Data Retention Account data is retained only for as long as required by applicable law or active dispute resolution. Once the retention period lapses, records are purged from active systems.
Cookie Policy We use session cookies to keep you logged in across device switches — useful if you move from mobile to desktop mid-session. Analytics cookies are optional and can be declined via the cookie banner.
Account Security Login is protected by OTP verification sent to your registered mobile number. No changes to your linked e-wallet — Touch 'n Go eWallet, Boost or GrabPay — are processed without re-authentication.
Your Rights You may request a copy of your stored data, ask for corrections, or raise a deletion request. Submit via email with your account username and our team responds within the period set by local law.
LEGAL CONTACT

Reach Us on Policy or Account Questions

If something in our terms is unclear, or you need to raise a rights request — data access, account correction, or a policy dispute — these are the direct paths. Our support team handles legal queries separately from general account help, so flag your message as a policy matter when you write in.

Live Chat Start a live chat session from any page on tony99. Flag it as a legal or policy query and our team routes it to the right handler.
Email Support Send detailed policy questions or formal data requests by email. Include your account username and the specific clause or right you are raising.
Account Settings Some requests — such as updating personal details or reviewing stored information — can be initiated directly from your account settings page before contacting support.

What You Asked About Our Legal Terms

These are the questions we get most often about account rights, data handling and the legal framework on tony99. If your question is not here, live chat or email gets you a direct answer.

Eligibility depends on local law. Accounts are available only where permitted under Malaysian law. It is your responsibility to confirm you meet the legal requirements in your location before registering.

We store only the data needed to operate your account and comply with applicable law. Data is never sold to third parties. You can request a full summary of what we hold by contacting support with your account username.

No. Linking an e-wallet authorises specific transactions you initiate — nothing else. Your Touch 'n Go eWallet or Boost balance and transaction history remain private to that provider.

Yes. Submit a deletion request via email with your account username. Certain records may be retained for the period required by law, but active processing of your data stops once the request is confirmed.

Updated terms are published here with a revised effective date. Continued use after that date means you accept the changes. Contact support before the effective date if you have concerns about a specific update.

Minor updates — like a phone number — can be started from your account settings page. Changes that affect payment verification, such as updating a linked GrabPay account, require identity confirmation through live chat or email.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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