Reference

What You Agree To When You Use tony99

These terms set out exactly what we expect from you and what you can expect from us — covering your account, your wallet activity, and how we handle disputes.

Applies to all account activityTouch 'n Go eWallet, Boost, GrabPay coveredMalaysian ringgit (RM) accountsUpdated when rules change
tony99 What You Agree To When You Use tony99
REACH OUR TEAM

Contact Us About These Terms

Team online

Live Chat

The fastest path to a straight answer. Open the chat widget from any page on tony99 — our team can clarify any clause or account situation directly.

Email Support

For written records of your query, email us. We reply with a reference number so you can track the conversation — useful for disputes or account-closure requests.

Account Help Page

The account section under your profile covers common terms questions — wallet limits, identity checks, and how to request a review of a suspended account.

HOW WE HANDLE THIS

Account Security and Policy Commitments

Data Handling

We collect only what we need to run your account — name, contact details, and payment wallet IDs like your Touch 'n Go eWallet or Boost registration. Nothing is sold to third parties.

Account Security

Each login is protected by a one-time password (OTP) sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately to lock your account.

Data Retention

We keep transaction and account records for as long as required under applicable rules. Once your account is closed, we retain only the minimum data needed for audit purposes.

Requesting Changes

To update your registered details — including the wallet linked for GrabPay or DuitNow withdrawals — submit a request via email with your account ID. Changes are confirmed within one business cycle.

Common Questions About Our Terms

Short answers to the things most people want to know before they get started — or when something unexpected comes up on their account.

Yes, they can change. We post an update notice on the site. Continuing to use your account after that counts as acceptance of the revised terms.

No. One account per person is the rule. Duplicate accounts will be merged or closed, and any wallet balance involved may be held pending a review.

Send the transaction reference to our live chat or email team. We cross-check with the payment record on our end and resolve confirmed discrepancies to your account.

We can suspend an account immediately if we detect a terms breach — including credential sharing or suspected fraud. You will be notified and given a path to appeal.

Email our support team with your account ID and a closure request. We process it after confirming your identity and settling any outstanding wallet balance.

Access and eligibility depend on local law and are available where local law permits. These terms are written for use by accounts registered in Malaysia.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.